![]() In addition, we also highlight the quality levels achieved when managing customer operations of companies which are Atento clients and conduct their business activity in complex sectors such as telecommunications, banking and financial services or retail.”Ī seven months research is carried out to grant this award, including a thorough analysis of the contact centers and of the companies’ strategies for ensuring customer experience excellence. According to Mario Camara, General Director of Atento Brazil, “This achievement is more than a recognition and reinforces the commitment of Atento to be each day more agile and dynamic company, as well as enhances the quality of the services we offer to companies operating in an increasingly digital environment.”Īccording to Roberto Meir, an international expert in consumer relations and editor of Consumidor Moderno coordinator of the study, the performance of Atento was outstanding, “Analysis of the operations of its key customers had the best average performance of the market. To secure its position as Call Center of the Year, Atento was the company within its sector that had the largest number of clients whose contact centers gained the best evaluations. This award is a true reflection of the leadership position that our company holds in the Brazilian CRM BPO sector, the largest in Latin America by volume and one of the most sophisticated in terms of customer experience solutions.” In order to identify the companies that aim for excellence within their customer service as a source of competitive advantage, the process evaluates the companies’ main contact channels with consumers and analyzes the relationships established through them.Īlejandro Reynal, CEO of Atento said, “It is with great satisfaction that we receive this recognition in Brazil, a very demanding market where companies are committed to providing an excellent customer experience as a source of competitive advantage. The Consumidor Moderno Awards offer a realistic picture of the participating organizations and play a decisive role in the development of customer-company relations in the country, promoting best practices for engaging with consumers.
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